We dispatch all orders within 48 hours on business days (Mon-Fri), however this can take 3-5 business days post sale periods when we get rushed off our feet. Please remember the postman doesn't work on weekends and public holidays, but we will always get your order out to you as soon as possible.
We offer FREE STANDARD SHIPPING ON ALL AUSTRALIAN DOMESTIC ORDERS OVER $150 otherwise shipping is charged at a flat rate of AUD$10 per order, or Express Post at $12 per order.
Standard shipping times are 2-5 business days from warehouse collection.
Express Post shipping times are 1-4 days from warehouse collection.
Once shipped, you will be emailed with a tracking number.
The ACQUA Brand uses Australia Post, Couriers Please and Aramex.
International orders are charged at a flat rate of AUD $40 per order for standard shipping with tracking. Please allow 1-2 working days to dispatch (pick and pack) your order.
All orders outside of Australia will be sent DDU (Delivery Duty Unpaid) basis, and duties and taxes may be payable upon arrival in your country. These charges are determined by your local customs authority and include
1. The Sales tax applied by your country; and
2. Duties charged for processing by your country.
We are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. All taxes and customs charges are the responsibility of the customer ( not The ACQUA Brand) and are not included in the cost of the order or shipping charge. Payment of these is necessary to release your order from customs. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fee that may apply.
Local guidelines apply once your purchase arrives in the country of destination and may be subject to local customs duties and/or local taxes in that country.
These taxes and duties are not included in your shipping price.
Lost or stolen postage is not covered by insurance.
There may be delays to dispatch of goods during sales events and periods of high volume activity.
Please contact us at hello@theacquabrand.com if you have any questions.
